Role Description

The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The Application Administrator II will generally focus on one primary area of expertise, often being cross-trained on a related application. Application focus areas include:

• Patient access
• Revenue cycle
• Clinical
• Ancillary department
• Administrative or corporate applications

This position will function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator II works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

Qualifications

• Required certification/associate degree or 3 years of related application use with business or health care work experience.
• Prefer bachelor's degree in information technology, health care or related field.

Requirements

• Required 3 years experience in a health care related field using information technology in daily operations.
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated customer service methodology and accountability.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structure and reporting techniques and tools.
• MyChart certification or accreditation and MyChart build experience required.
• Maintained professional/clinical competence, certification and/or licensure as applicable.
• Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion.

Benefits

• Eligible for the Public Student Loan Forgiveness program.
• Health & Welfare Benefit Packages.
• 401k Retirement Match or Pension Plan, based on workgroup eligibility.
• Generous Paid Time Off (PTO) Plans.
• Adoption Reimbursement up to $3000 per child.
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition.
• Education/Tuition Reimbursement.
• 24/7 Fitness Center Access for all benefit eligible team members.