JOB SUMMARY

RESPONSIBILITIES
 

• Serve as the primary point of contact for day‑to‑day operational issues with third‑party billing and distribution partners, including data discrepancies, rejected files, missing submissions, and system inquiries.
• Partner with internal billing subject matter experts to validate data accuracy and resolve integration or transmission issues in a timely manner.
• Lead and track property enrollment into commission billing processes, ensuring consistent and accurate data transmission across all participating properties.
   

• Collaborate with Global Sales and internal stakeholders to design, document, and implement processes for group commissions billing and collections.
• Support initiatives that improve group commission collection efficiency and reduce outstanding balances.
   

• Manage and deliver recurring commission reporting, including summaries of rejected transactions, transmission accuracy, invoice aging, and potential revenue risk.
• Develop and maintain dashboards and reports related to data transmission accuracy, overdue invoices, unregistered properties, and case resolution metrics.
• Analyze trends and share insights with stakeholders to support continuous process improvement and reduction of revenue leakage.
   

• Coordinate case prioritization and service level agreement (SLA) adherence in partnership with the Commissions Collections Supervisor.
• Identify recurring issues, perform root‑cause analysis, and recommend corrective actions to reduce rework and prevent future errors.
• Support the integration and ongoing use of transient commission workflows within Salesforce or other case management tools.
   

• Work closely with Billing, Finance, Global Sales, and Operations to resolve issues, improve transparency, and streamline commission processes.
• Provide regular updates on performance trends, operational risks, and improvement opportunities to leadership.
   

QUALIFICATIONS
 

Employment Experience

• 4–7 years of experience in billing operations, commissions processing, distribution, financial operations, or a related field.
• Experience supporting or partnering with sales organizations and external vendors preferred.
   

Technical Skills

• Experience with Onyx or another commissions processing system strongly preferred.
• Proficiency with reporting, analytics, and data management tools; experience working with large data sets.
• Experience using CRM systems, case management platforms, or reporting tools (e.g., Salesforce).
   

Additional Skills & Competencies

• Vendor and partner relationship management
• Strong analytical and data interpretation skills
• Cross‑functional communication and collaboration
• Problem‑solving and systems thinking
• Proactive issue identification and prevention
   

Education Requirements

• Bachelor’s degree in Business, Finance, Hospitality, or a related field or equivalent combination of education and work experience.

WORK LOCATION:
This position is available as a remote or in‑office opportunity.

Salary Range 

The salary range for this position is $57,000 to $67,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). 
 

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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