• Respond to customer inquiries via email and other support channels in a timely, friendly, and professional manner • Handle order-related questions, shipping issues, refunds, and general product inquiries • Escalate complex issues as needed while maintaining a positive customer experience • Enter and manage orders accurately within internal systems • Book freight shipments and assist with logistics coordination • Create and update operational reports by working with CSV files and spreadsheets • Upload, clean, and input data from CSVs into internal tools and platforms • Maintain organized records related to orders, shipments, and inventory • Support end of month data entry and records update activities • Assist with basic bookkeeping tasks such as data entry for invoices, bills, and payments • Help reconcile transactions and maintain organized financial records • Support the finance team with ad-hoc accounting and reporting tasks as needed