• Answer technical questions about Sullair Rental & Infrastructure /OEM products from customers • Responsible for answering technical questions about Sullair products including installations, maintenance, repairs, and troubleshooting • Work with various departments at Sullair to address concerns and conduct service from the field to drive issues to a timely closure • Document service visits and generate reports with action items • Support Sullair Training Department for customers, distributors, and employees • Increase brand strength through relationship development and effective service to customers • Provide technical assistance related to Sullair R&I/OEM products via phone and email queues • Travel to field-based jobsites to troubleshoot and assist in repair of Sullair R&I/OEM systems • Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements) • Follow all Environmental Health and Safety policies and procedures • Communicate distributor feedback to Sullair management as VOC • Drive field concerns to closure in a timely manner • Support goal of service within the Service Department of 95% • Assist in writing technical service bulletins • Review technical manuals for accuracy and completeness • Participate in new product development to provide prospective from the service point of view • Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback • Up to 25% overnight travel