• Define departmental objectives and key performance indicators (KPIs), and drive team performance to consistently meet or exceed established targets • Advise on and maintain collections strategy and execution in alignment with company goals and applicable program requirements • Establish, oversee, and continuously improve collections guidelines, systems, procedures, and policies • Ensure timely and effective collection of delinquent accounts in support of overall portfolio performance • Maintain close oversight of all accounts in collections, ensuring issues are identified and addressed promptly • Oversee daily collections activity to identify trends, potential risks, inefficiencies, and opportunities for improvement • Coordinate and prioritize staff activities to ensure a smooth, efficient operation and minimize overlooked or stalled accounts • Develop and implement strategies to increase successful resolutions of delinquent accounts • Recruit, hire, train, and develop collections staff to ensure appropriate coverage, performance, and scalability of the department • Align departmental goals with broader company objectives and lead the team to consistently achieve those goals • Build, analyze, and present collections reporting and performance metrics to department leadership and executive management as needed