Provide professional responses to inbound calls, assist with appointment scheduling, triage inquiries and complaints, and document call logs while maintaining compliance with regulations and achieving performance metrics.

Provide professional support for myFlexWallet processing, assist customers with Workday navigation, and maintain performance metrics while fostering strong departmental partnerships and identifying areas for process improvement.

The agent will assist clients with cruise inquiries, reservations, and modifications across various platforms, providing expert guidance on destinations, amenities, and travel requirements. Key duties also involve processing bookings accurately, maintaining client relationships, and actively upselling additional travel services.

The primary responsibilities involve handling inbound calls related to billing inquiries, processing service disconnections/reconnections, managing payment arrangements, and assisting customers with online account management. Team members will also process trouble and outage orders and assist with service moves for customers.