Making the software supply chain secure by default.

Senior Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2021H1B SponsorCompany Site LinkedIn

Location

United States

Posted

60 days ago

Salary

$128K - $140K / year

Bachelor Degree5 yrs expEnglishAWSAzureDockerGoogle Cloud PlatformKubernetesLinuxOpen SourceTerraform

Job Description

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. • Escalate wisely: Engage the Engineering team when things get spicy. • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Job Requirements

You’ve spent 5+ years supporting enterprise customers with a confident, calm approach.
3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
You deliver top-tier customer experiences with stellar written and verbal communication.
You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.
Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
Startup experience? Even better. You’ve navigated fast lanes before.
A curious soul who learns faster than a caffeinated squirrel.
You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world.

Benefits

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.