• Own and maintain the incident response process, including defining procedures, tools, and best practices • Guide teams in establishing and monitoring Service Level Objectives (SLOs), including setting up alerts and reporting systems • Lead capacity planning initiatives, focusing on both short and long-term scalability while optimizing costs • Develop and implement disaster recovery plans, including regular testing and regulatory compliance • Collaborate with teams on architecture decisions to ensure high availability and scalability • Manage launch and event planning for high-traffic occasions, focusing on infrastructure preparation and capacity management (a.k.a. Launch Readiness) • Act as an internal expert and consultant for monitoring tools like Datadog and Pagerduty and infrastructure like AWS and Kubernetes • Emphasis on automation and tooling to scale our workload • Contribute across codebases in Ruby, Python, Go, TypeScript, Swift, and Kotlin as needed to support the initiatives described above.