• Manage partial and full outsourcing engagements; ensure timely and accurate delivery of services. • Lead process improvement initiatives to streamline workflows and increase DMA’s effective rate. • Collaborate with clients to identify additional outsourcing opportunities and expand DMA services. • Prepare risk‑aware, legally informed written communications tailored to diverse audiences, including the client’s internal stakeholders, customers, and executive leadership. • Oversee onboarding activities and ensure smooth transition of responsibilities. • Mentor and coach analysts; allocate resources and review deliverables. • Utilize ERP systems and data tools to optimize processes and reporting. • Maintain compliance with DMA standards and audit requirements. • Perform other duties as assigned.