Bilingual Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1957H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

60 days ago

Salary

$15 / hour

High School1 yr expEnglishSpanish

Job Description

• Respond to incoming customer calls regarding their water or wastewater services • Educate customers on billing details including explaining charges, payment options, and available assistance programs • Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. • Focus on first call resolution with each customer. • Assist customers with account management, including updates to personal information and services. • Document customer interactions in the call tracking system. • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals • Perform additional duties as required by management

Job Requirements

High School Diploma or GED is required
Fluent in Spanish and English
1 year of customer service experience is required
1 year of call center experience is preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct research efficiently and effectively while working within specific time constraints
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism