• Lead, coach, and support a team of customer-facing technical professionals. • Ensure direct reports are engaged, developing skills, and supported in their career growth. • Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture. • Balance team impact with sustainable workloads and healthy operating practices. • Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering. • Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives. • Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving. • Continuously improve playbooks, workflows, and offerings to better support customer outcomes. • Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts. • Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor. • Monitor trends in technical health and adoption, and understand how team actions influence outcomes. • Keep customer experience at the center of decision-making. • Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams. • Align technical engagement with Posit’s broader customer and business goals. • Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes. • Regularly review trends and outcomes to improve how the team operates and how customers are supported.