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Customer Success Strategy Intern

Customer Success ManagerCustomer SuccessInternshipRemoteTeam 1,001-5,000Since 1996H1B SponsorCompany Site LinkedIn

Location

New Jersey

Posted

62 days ago

Salary

$39.5K - $118.6K / year

Bachelor DegreeExperience acceptedEnglishSQLTableau

Job Description

• Support the development and refinement of customer success strategies, frameworks, and playbooks • Analyze customer data to identify trends, risks, and opportunities that inform decision-making • Assist in building dashboards, reporting, and success metrics to measure program effectiveness • Contribute to projects that enhance onboarding, adoption, and overall customer experience • Conduct market and competitive research to benchmark customer success best practices • Partner with Customer Success leadership on strategic initiatives that improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) • Support process improvement efforts, including documentation and enablement resources

Job Requirements

Strong analytical, problem-solving, and critical-thinking skills
Proficiency in Excel/Google Sheets; familiarity with SQL, Tableau, or other analytics tools is a plus
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with strong interpersonal skills

Benefits

We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference.
Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship