• Own end-to-end service delivery from Sales handoff through project closure and transition to Customer Success and Support • Define and improve delivery metrics, including project health, time-to-value, customer satisfaction (CSAT/CES) and solution adoption • Champion responsible AI adoption, leveraging approved tools and agents to improve productivity, insights and customer outcomes • Evolve scalable delivery methodologies, governance and escalation models • Act as executive sponsor for high-risk or high-visibility projects and/or programs • Own performance against net new subscription revenue, professional services revenue and backlog conversion targets • Drive predictable execution through forecasting discipline, capacity planning, and portfolio management • Oversee the engagement with Finance to ensure accurate billing and timely revenue recognition • Own forecasting accuracy and services capacity modeling • Influence PS packaging and pricing strategy in partnership with Sales, Revenue Operations and Finance • Lead, coach, and develop a high-performing leadership team of Managers and Senior Managers, fostering accountability and growth • Build scalable talent strategies including hiring, onboarding, performance management, and career progression • Champion a people-first, inclusive culture that balances execution excellence with employee engagement and retention • Establish clear expectations, measurable outcomes, and consistent feedback loops across the organization • Establishes OKRs aligned to company and team strategic direction, customer feedback, challenges, and requirements • Drive enterprise alignment across Sales, Product, Market Leaders, Customer Success, and Support, influencing prioritization, roadmap decisions, and go to market motions through delivery insights • Act as a trusted advisor to Professional Services leadership, elevating delivery insights into enterprise decision-making • Lead large scale transformation initiatives that scale delivery, including PSA tooling modernization, standardized reporting, and AI-enabled practices • Use data and customer feedback to continuously improve delivery effectiveness and customer experience • Ensure delivery evolves with PointClickCare’s growth, product expansion, and customer complexity