• Apply natural language processing (NLP) techniques to identify trends and patterns in unstructured text data such as surveys, support tickets, and call transcripts. • Develop and experiment with solutions using large language models (LLMs) to help automate and scale analytical processes. • Use machine learning and statistical methods to extract actionable insights from large, multi-dimensional customer behavior and usage datasets. • Communicate complex analytical concepts to non-technical audiences through clear written and verbal communication, supported by compelling data visualizations. • Document, gather, and share best practices and insights within the team to help promote a data-driven culture at Dropbox. • Collaborate proactively with stakeholders across Customer Experience and Success to understand business needs and support accurate and relevant analytical deliverables.