Software that Powers the Service Economy
Customer Success Manager, Technical Onboarding
Location
United States
Posted
3 days ago
Salary
$70K - $80K / year
Seniority
Junior
Job Description
Job Requirements
- Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS.
- Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration.
- Excellent communication skills and confidence in client-facing conversations.
- A methodical approach to testing, quality assurance, and problem-solving.
- Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy.
- Experience with AI-driven products, customer communication platforms, or home-services software is a strong plus.
- Familiarity with CRM systems for tracking.
- Bonus: 1-3 years of experience in the home service industry.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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