• Responsible for managing logistical support efforts in collaboration with the Enterprise Customer Success Management team. • Support managing CSM email and Support ticket volume from enterprise clients. • Assist in the support and tracking of enterprise engagement campaigns through HubSpot. • Collaborate with partners from across the Highway organization, such as Operations, Finance, Marketing, Product, Sales, and Data Science. • Manage shared Enterprise CS email inbox and ensure all service requests and questions are responded to quickly and accurately.