• Define and maintain a roadmap for Cost to Serve and other initiatives • Translate business needs into actionable technical requirements and user stories • Champion continuous improvement and innovation through workshops and ideation sessions • Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards • Participate in sprint planning, standups, and retrospectives to promote on-time delivery • Understand APIs, data models, and system integrations to guide development • Builds strong, trust-based relationships with stakeholders, including engineering, design, business units, and executive leadership • Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion and new product development • Support customer discovery and usability testing to inform product decisions • Assist in financial planning and tracking for the team, including budget adherence and ROI analysis • Monitor project KPIs, risks, and resource allocation; report progress to leadership • Create and maintain product documentation, including technical specs, release notes, and user guides • Communicate progress, risks, and dependencies to cross-functional teams • Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams • Facilitate knowledge transfer and continuity by documenting key product decisions, architectural trade-offs, and lessons learned for future reference and onboarding.