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ECMC Group

ECMC (Educational Credit Management Corporation) Group is a nonprofit education management organization operating through a family of companies with the ultimat

Client Services Analyst

Location

Texas

Posted

5 days ago

Salary

$28 - $32 / hour

Seniority

Senior

High School4 yrs expSpanishEnglish

Job Description

• Independently manage client relationships to ensure our service levels exceed the clients’ expectations • Prepare for and facilitate client performance updates and presentations, in appropriate format • Maintain client data integrity within the LoanTracker operating system by pulling and uploading data files from U.S. Department of Education systems • Monitor client portfolio performance by analyzing dashboard reporting and conducting further research when appropriate • Prepare and present student-facing webinars upon client request • Monitor, and occasionally implement, various campaigns/products/services • Conduct system training with new and current clients • Perform other duties and responsibilities as assigned

Job Requirements

  • High school diploma or GED
  • 4+ years of project coordination, B2B relationship management or related experience
  • Advanced MS Office and Adobe skills
  • Extreme attention to detail
  • Demonstrated ability to work independently and in virtual team environments
  • Strong commitment to a growth mindset to drive career development
  • Bachelor’s degree in related field or comparable work experience (preferred)
  • Prior experience in Financial Aid or other higher education environments (preferred)
  • Prior business-to-business service experience (preferred)
  • Prior experience describing system functionality, enhancements, or bugs (preferred)
  • Demonstrated ability to prepare and present complex ideas (preferred)
  • Prior experience developing innovative business solutions (preferred)
  • Fluent in Spanish (preferred)

Benefits

  • Medical, dental, and vision insurance plan options, with a generous employer subsidy.
  • Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
  • Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
  • Holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
  • Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
  • Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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