• Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives. • Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards. • Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions. • Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery. • Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations. • Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation. • Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes. • Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders. • Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.