• Lead ongoing client and agency relationships at the campaign level, providing strategic guidance, proactive communication, and solutions-oriented problem solving with support from your Director. • Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress. • Displays understanding and ownership of MLR submission and approvals process. • Ensure all client-facing requirements and approvals are tracked and progressing toward launch, initiating status meetings and follow-ups to maintain alignment and on-time delivery. • Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches • Draft client facing materials including kick-off decks, status documents etc., working with the Coordinator and Director to get all materials ready for client • Track campaign progress on internal project management software, ensuring all necessary tasks are completed / being assigned correctly • Work with the Director and Sales lead to track client KPIs and end of campaign metrics • Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.