• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement. • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives. • Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment. • Known expert on multiple products, customers, user personas and their respective pain points. • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights. • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability. • Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for product line • Identify opportunities to leverage AI throughout product development life cycle and build solutions throughout product suite where applicable • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI. • Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers. • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.