WEX

Simplifying the business of running a business.

Director, Customer – Internal Enablement

DirectorDirectorFull TimeRemoteTeam 5,001-10,000Since 1983H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

29 days ago

Salary

$168.8K - $204.1K / year

Bachelor Degree10 yrs expExperience acceptedEnglish

Job Description

• Define the enterprise enablement vision, strategy, and multi-year roadmap aligned to Health & Benefits business priorities. • Translate strategy into operating plans, quarterly priorities, and execution roadmaps for internal and customer enablement teams. • Establish governance, prioritization, and intake models to focus enablement efforts on the highest-impact initiatives. • Ensure all enablement approaches are scalable, repeatable, and sustainable. • Establish and lead the Enablement CoE to define standards, frameworks, governance, and best practices across internal and customer-facing teams. • Design and deliver role-based enablement for Account Management, Account Services/Support, and Onboarding/Implementation teams.

Job Requirements

  • 10+ years of experience in enablement, customer success, operations, learning & development, or related fields; fintech, SaaS, or benefits administration experience preferred.
  • Proven experience building enablement frameworks or Centers of Excellence with measurable outcomes.
  • Strong strategic and operational skills with the ability to translate strategy into execution.
  • Demonstrated success influencing cross-functionally without direct ownership.
  • Experience partnering with Sales Enablement, Product, Marketing, Operations, Legal, and Compliance.
  • Excellent communication, facilitation, and program management skills.
  • Data-driven mindset with experience leveraging metrics, NPS, and customer insights.

Benefits

  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

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