• Responsible for ongoing success and growth of Logicalis Managed Service offerings. • Works cross-functionally with multiple internal teams to ensure alignment with customer objectives. • Plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account reviews. • Cultivates and maintains strong relationships with customers ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities and renewals. • Works closely with customers to ensure they are satisfied with services received and improves upon areas of dissatisfaction.