• Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs • Conducts post-discharge after care follow up for customers for outpatient levels of care • Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources • Provide information and general encouragement • Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits • Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink • Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning • Performs additional stretch tasks/projects as needed, requested or assigned • Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures • Takes initiative for continued professional development