• Reviews test reports for accuracy of patient information and test information and issue the reports to clinics via the Laboratory Information Management System (LIMS). • Accurately documents and update patient accounts with all information received and all actions taken. • Communicates electronically with Customer Care Specialists, Inside Sales Specialists, Clinical Laboratory Scientists, Genetic Counselors and Engineering to obtain all required information. • Responds to emails in a timely, friendly, and professional manner to create positive connections with other departments. • Direct unresolvable issues to Clinical Data Reporting Team Lead or other designated resource. • Participates in the updating of departmental standard operating procedures and database to accurately reflect current practices. • Assists with mentoring and training new employees.