• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms. • Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns. • Collaborate with internal teams to ensure smooth contract negotiations and compliance. • Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. • Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes. • Develop proposals and close expansion deals that contribute to overall revenue growth. • Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization. • Create and execute engagement plans that include regular executive touchpoints and strategic discussions. • Ensure every client attends at least one in-person client event annually to strengthen partnerships and foster collaboration. • Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes. • Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives. • Document and track action items from QBRs to ensure accountability and follow-through. • Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. • Align internal resources to support the customer’s success metrics and long-term strategic goals. • Continuously update account strategies based on evolving customer needs and market conditions. • Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators. • Use data and insights to predict potential churn and implement proactive retention strategies. • Report churn risk and mitigation plans to leadership on a regular cadence. • Identify and assess risks that could impact customer satisfaction, retention, or revenue. • Develop and execute risk mitigation plans, escalating issues when necessary. • Act as the primary point of contact for resolving critical account challenges quickly and effectively.