• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace • Troubleshooting and resolving issues • Working with a high sense of urgency with all medical service providers and program members • Showing compassion and understanding to customers in need • Meeting monthly service objectives as outlined by management • Embracing any additional training, development, or special assignments with optimism • Adhering to company rules and policies • Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others • Offering prayer to all members and providers at every appropriate opportunity • Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs • All other duties as assigned