• Own the end-to-end administration of CX demo environments (CCaaS, UCaaS, CPaaS, AI, Virtual Agents, IVA, Chatbots, analytics, integrations, etc.) • Maintain production-quality demo tenants with consistent configurations across regions • Ensure environments are always sales-ready, fully functional, and up to date • Manage version control and feature enablement aligned with product releases • Design, configure, and maintain AI-powered Virtual Agents (voice and digital) • Build and optimize IVAs including intent creation, NLU training, dialog flows, fallback logic, and escalation paths • Develop and maintain chatbot experiences across web, messaging, and digital channels • Configure bot-to-agent handoffs with context preservation • Maintain vertical-specific conversational AI use cases • Test and optimize NLP/NLU performance for demo readiness • Support AI analytics and reporting within demo environments • Build and maintain vertical-specific demo scenarios (Healthcare, Financial Services, Retail, Public Sector, etc.) • Configure routing flows, IVRs, skill-based routing, AI-powered automation, and analytics dashboards • Integrate demo environments with CRM, WFM, ticketing, and third-party systems • Create reusable demo assets, scripts, personas, and conversational scenarios aligned to value-based selling • Support custom demo builds for strategic opportunities • Test new feature releases — including AI model updates and bot enhancements — in sandbox environments before deployment • Coordinate updates with Product and Engineering teams • Maintain change logs and documentation of configurations and conversational models • Monitor uptime, performance, and system health across voice and digital channels • Troubleshoot demo issues including routing logic, AI misclassification, integration failures, and reporting discrepancies • Maintain secure access controls and role-based permissions • Ensure compliance with internal security policies and AI governance standards • Partner with Product, Engineering, Sales, Marketing, and Enablement teams • Maintain comprehensive documentation of demo architecture, conversational flows, and configurations • Train Solutions Engineers on Virtual Agent and IVA demo strategies.