Array

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

31 days ago

Salary

$125K / year

5 yrs expEnglish

Job Description

• Own a book of up to 150 strategically valuable Array+ clients • Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users • Work closely with the Conversion Rate Optimization Lead to share the results of product experimentation and optimization with Array+ clients • Provide proactive communication to clients about changes to the Array+ product • Work closely with Array’s Deployment and Support teams to effectively onboard new Array+ clients and provide excellent customer service and support • Run renewal conversations and negotiations with Array+ clients • Document client feedback and relay to Conversion Rate Optimization Lead and Product team • Own growth metrics for Array+ revenue and active users • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

Job Requirements

  • 5+ years of experience in a similar Client Success Manager role, preferably at a high-growth tech startup and or a financial institution
  • Experience owning a large book of business and being responsible for revenue and active user growth
  • A knack for managing internal and external stakeholders to achieve the best possible result for the clients and the business
  • Ability to think strategically and anticipate customer needs
  • Basic understanding of UI/UX best practices
  • Experience with a free to premium model is a major plus
  • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Benefits

  • Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
  • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
  • 100% 401k match up to 4% with immediate vesting
  • Generous and competitive parental leave for all parents
  • $1,000 desk setup subsidy to set-up your unique remote office
  • $100/month to subsidize wifi/cell phone expenses
  • Summer Fridays (half-day Fridays) typically from late May to the end of August
  • AnniversArray Kits for work anniversaries

Related Job Pages

More Customer Success Manager Jobs

Customer Success Manager, Spanish Speaking

Hostaway

Hostaway offers scalable solutions with award-winning support to fast-growing vacation rental property managers!

Customer Success Manager31 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

Customer Success Manager ensuring customer satisfaction in North America for a vacation rental SaaS company

Texas

Organizing Coordinator

Union of Concerned Scientists

Science for a healthy planet and safer world.

Customer Success Manager31 days ago
RemoteTeam 201-500Since 1969H1B No Sponsor

Organizing CoordinatorPermanentPrograms, Policy, and Advocacy Union of Concerned ScientistsRemote Bargaining Unit Position: YesOur Organization The Union of Concerned Scientists (UCS) is an independent nonprofit that puts rigorous, independent science ...

District Of Columbia
Customer Success Manager31 days ago
Full TimeRemoteTeam 11-50Since 2020H1B No Sponsor

Customer Success Manager designing scalable systems at Vend

California
$90K - $115K / year

Client Success Manager

SupportPay

Ending Family Fights Over Money! Pioneering Modern Family Finances

Customer Success Manager31 days ago
Full TimeRemoteTeam 11-50

Base Salary Range: $90,000 - $100,000 Performance Bonus: 10% - 20% variable based on utilization rate, engagement metrics, and retention/renewals Reports to: Head of Customer Success & Support Sales Partner: Account Executive Team Company Stage: Early-stage Fintech SaaS (Seed sta...

United States