Diabetes Youth Families
Supporting those affected by type 1 diabetes so they may lead full, healthy, beautiful lives, NOW.
Access Supervisor, Inside Sales
Location
Massachusetts + 3 moreAll locations: Massachusetts, Michigan, Texas, Vermont
Posted
59 days ago
Salary
$56.3K - $84.4K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Supervise the day-to-day operations of the Inside Sales Access team
• Serve as the primary escalation point for any questions or issues
• Define, manage, and implement enhancements to processes and systems
• Preparation of daily, weekly, monthly, and quarterly reports
• Manage daily call and task productivity
• Provide coaching and feedback
• Manage Inside Sales Access quality program
• Handle complex customer complaints, escalations, and inquiries
• Ensure adherence to Regulatory, Quality, Pharmacy, and accreditation standards
• Review financial targets and assist with meeting or exceeding goals
Job Requirements
- Bachelor’s degree
- 5+ years of experience in an inside sales or contact center environment
- Strong background in sales, the pharmacy channel, and call center operations
- Customer Service experience in a medical or health-related environment is preferred
- Knowledge of diabetes and experience supporting patients with diabetes is preferred
- Experience providing remote support, particularly in a regulated environment
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
