• Own and manage client-specific platform configurations and performance optimization • Deliver ongoing consulting to maximize the value of the client's capabilities across paid, earned, and owned media • Support implementation and use of client's product for customer service operations through CCaaS integrations • Provide strategic guidance based on data insights and client goals • Train and enable client users on platform functionality, workflows, and new features • Ensure client satisfaction and success by aligning platform use with business outcomes • Identify and close gaps in platform use cases and client expectations • Act as the primary point of contact for day-to-day support and issue resolution • Collaborate cross-functionally with internal stakeholders including Customer Success, Solutions Engineering, and Product teams