JeffreyM Consulting

Not your average consulting professionals.

Managed Services Consultant

ConsultantConsultantContractRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

65 days ago

Salary

$35 - $40 / hour

3 yrs expEnglish

Job Description

• Own and manage client-specific platform configurations and performance optimization • Deliver ongoing consulting to maximize the value of the client's capabilities across paid, earned, and owned media • Support implementation and use of client's product for customer service operations through CCaaS integrations • Provide strategic guidance based on data insights and client goals • Train and enable client users on platform functionality, workflows, and new features • Ensure client satisfaction and success by aligning platform use with business outcomes • Identify and close gaps in platform use cases and client expectations • Act as the primary point of contact for day-to-day support and issue resolution • Collaborate cross-functionally with internal stakeholders including Customer Success, Solutions Engineering, and Product teams

Job Requirements

  • 3–5 years of experience in SaaS platform management, marketing technology, or enterprise client support
  • Demonstrated experience using Sprinklr, Hootsuite, Sprout Social or other comparable enterprise social and advertising platforms
  • Working knowledge of CCaaS technologies and contact center operations
  • Experience supporting digital marketing or customer experience campaigns with an understanding of advertising performance metrics
  • Experience in Paid Social Activation
  • Strong communication skills to interface with both technical and non-technical stakeholders
  • Exceptional time management, documentation, and problem-solving skills
  • Ability to translate complex client needs into platform configurations and service solutions
  • A proactive, team-oriented mindset with a passion for client success

Benefits

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

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