• Offers students the highest level of customer service through the billing and collections process. • Works closely with the student accounting team to ensure billing information matches student documents. • Responds to student needs via email and phone to aid with finance-related questions or challenges. • Advises students about payment methods, payment alerts, and changes to their accounts. • Accurately and effectively communicates student feedback to internal and external departments. • Works directly with the Bursar Manager on process improvements. • Additional tasks as required.