• Lead and mentor a team of instructional designers, content developers, multimedia specialists, and lab engineers to create engaging, effective technical learning materials. • Oversee the end-to-end design and development of learning assets, including eLearning modules, instructor-led training materials, hands-on labs, capture-the-flag (CTF) programs, videos, simulations, and quizzes, ensuring alignment with certification and accreditation initiatives. • Partner with Engineering and Finance to optimize lab infrastructure costs (Lab Economics & Strategy), balancing high-fidelity, hands-on scenarios for customers and partners with sustainable cloud consumption models. • Collaborate with TEP to translate enablement strategies and roadmaps into detailed content blueprints, ensuring all materials align with business priorities and technical accuracy. • Implement Agile learning development methodologies (Agile Content Operations) to manage intake, visualize team capacity, and deliver transparent timelines to stakeholders. • Partner cross-functionally with Product, Engineering, SE, and subject matter experts (SMEs) to gather requirements, validate content, and incorporate the latest product updates and technical insights. • Establish and enforce best practices in adult learning theory, instructional design (e.g., ADDIE, SAM), accessibility, and technical content creation to deliver world-class, scalable learning experiences. • Drive innovation in learning formats, incorporating interactive elements, gamification, and emerging technologies to enhance engagement and knowledge retention. • Monitor content quality, usage, and effectiveness, working with TDO to iterate based on feedback, metrics, and evolving needs. • Contribute to enablement metrics and ROI reporting by tracking development efficiency, content impact, and team performance. • Build and scale the TLDD team as the organization grows, including hiring, onboarding, and professional development. • Establish rigorous audit-and-refresh cycles for all technical assets (Lifecycle Management), including labs, runbooks, demo environments, and videos, to maintain accuracy as products evolve, while defining clear deprecation processes for outdated materials.