• Ensuring material changes in high-risk customer behaviour are identified early and acted on before meaningful margin or exposure impact occurs • Designing and executing tailored trading strategies for high-stakes accounts to ensure optimal profitability while managing risk • Delivering detailed, data-driven reports on customer performance and actionable recommendations during regular stakeholder meetings • Forensically monitoring customer activity to identify syndicates, professional and coordinated activity leveraging new routes to clean accounts • Leading, coaching and developing a high-performing Hypercare team with strong commercial judgement and analytical rigor • Collaborating closely with teams across Trading, including Risk, Profiling, Overask, VIP, and Business Intelligence