• Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle • Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy • Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions • Oversees Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness • Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution • Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers • Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth • Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support • Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality • Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes • Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance • Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis • Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions • Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making • Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams • Manages pricing desk operations and deal governance processes • Ensures revenue systems support both pre-sale execution and post-sale visibility • Builds, mentors, and scales a high-performing Revenue Operations team spanning Sales Ops and Client Success Ops • Collaborates closely with Finance on compensation design, forecasting accuracy, and revenue modeling • Drives cross-functional alignment across Sales, Client Success, Marketing, Product, and Operations to maximize customer acquisition, retention, and expansion • Performs other related duties as assigned.