• Oversee the end-to-end implementation of Salesforce including the configuration, user set up, custom workflows, and integrations • Ensure solutions are scalable and tailored to business requirements • Continuously assess system performance and user feedback to implement improvements • Provide training, support, and documentation to ensure user adoption and long-term system success • Design and maintain clean, scalable data models that support reporting, segmentation, and automation • Establish the best practices for data quality, integrity, and security • Act as an AMS Platform subject matter expert and trusted advisor • Recommend tools, features, and strategies to maximize impact align with long-term business goals • Partner with key internal stakeholders including other members of the Implementation team and the Product team • Act as the voice of the customer with Product to advocate for product improvements and evaluate roadmap decisions