• Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle. • Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards. • Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals. • Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues. • Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives. • Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows. • Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities. • Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth. • Contribute to long-term program strategy, roadmap planning, and expansion opportunities.