Fuze Health
Igniting what's possible
Customer Success Manager
Location
United States
Posted
56 days ago
Salary
$80K - $105K / year
3 yrs expEnglish
Job Description
• Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses.
• Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
• Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
• Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling.
• Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies.
• Work closely with finance team partners to track and stay informed of account financial performance of assigned clients.
• Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service.
• Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes.
Job Requirements
- 3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry.
- Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
- Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
- Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.
Benefits
- Dental, vision, and multiple group medical plans to choose from.
- 401(k) retirement savings plan.
- Group life insurance, (AD&D) insurance.
- Flexible spending account (FSA) and health savings account (HSA).
- Commuter benefits.
- Employer-paid short-term (STD) and long-term disability (LTD) insurance.
- Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
- Flexible vacation time.
- Accrued paid sick time.
- 10 paid holidays, (2 floating holidays for full time non-exempt employees).
- Up to 16 weeks of paid parental leave for a birthing parent.
- Up to 8 weeks of paid bonding leave for non-birthing parents.
- Up to 12 weeks of family caregiver leave, including 4 paid.
- Lifestyle Spending Account allowance each month.
