• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution • Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners • Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration • Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security • Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows • Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership • Continuously improve development workflows, CI/CD pipelines, and operational excellence • Identify and resolve performance bottlenecks across application, database, and infrastructure layers