• Oversee daily Prior Authorizations operations, ensuring queues are managed efficiently and authorizations are submitted accurately and on time • Define and monitor key performance metrics; use data to identify trends, risks, and improvement opportunities • Own payer onboarding and eligibility demarcation strategies across hospitals and markets • Serve as the primary point of accountability for issue resolution with payers, including portal-based workflows such as Availity • Provide real-time guidance and escalation support for complex authorization challenges • Establish training, onboarding, and ongoing education programs to ensure team readiness as Aidin scales • Design, document, and continuously refine standard operating procedures that scale with the business • Identify opportunities to improve authorization workflows through automation, tooling, and process redesign • Partner with Product to identify, quantify, and prioritize feature enhancements that meaningfully advance the Prior Authorizations business • Contribute to broader Client Operations strategy, ensuring alignment with Aidin’s growth objectives • Work closely with Client Operations leadership, Product, and Customer-facing teams to ensure alignment and clarity • Translate payer and operational complexity into actionable insights for internal stakeholders • Represent the Prior Authorizations function as Aidin expands into new markets and payer relationships