• Uptime Management: Ensure that all production EDI processes operate with 100% uptime, meeting or exceeding processing expectations as per SLAs. • Stakeholder Communication: Instill confidence in internal and external stakeholders by demonstrating expertise in EDI processing and the company's core business lines. • Liaison Role: Serve as the primary point of contact between internal departments, EDI vendors, and Plan Administrators. • Process Improvement: Analyze and recommend improvements to existing products and processes. • Backup and Redundancy Management: Ensure that all critical EDI processes have sufficient backup systems in place. • Documentation and Client Support: Provide updated, accurate documentation related to EDI technologies and processes. • Technology Research and Recommendations: Stay current on emerging EDI technologies and recommend new tools or processes. • Quality Assurance and Testing: Conduct thorough quality assurance (QA) testing on EDI processes. • System Administration: Manage tasks related to user setup, including creating user accounts and configuring FTP and file server directory structures.