• Perform tools installation, software upgrade, maintenance, and service activities at customer sites. • Technical phone support and on-duty shift required. • Work independently for troubleshooting and hardware failures. • Capable of generating variation reports for tool install update, issue report, and training material. • Weekly base update and tool status update are required. • Technical document and experience sharing within the group to enhance group member skill. • Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships.