Senior Client Services Representative
Location
United States
Posted
68 days ago
Salary
$17 - $25 / hour
Seniority
Senior
Job Description
Job Requirements
- Bachelor’s Degree, preferably in Business or Health Care, or equivalent experience preferred
- Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.
- Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
- Ability to mediate with internal partners for resolution of complex issues
- Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
- Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
- Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
- Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
- Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
- Proficient understanding of Hospital Revenue Cycle Services
- Proficient data entry and typing skills
- Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done.
- Intermediate Microsoft Office (Word, Excel)
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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