WEX logo
WEX

Simplifying the business of running a business.

Product Manager III, Omnichannel Customer Communications

Product ManagerProduct ManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 1983H1B SponsorCompany SiteLinkedIn

Location

California + 6 moreAll locations: California, Illinois, Maine, New York, Massachusetts, Texas, Washington

Posted

70 days ago

Salary

$94K - $125K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Define standards for message orchestration, channel selection, and communication architecture • Partner with engineering, design, marketing, and CX teams • Continuously evaluate how customers experience WEX communications across channels • Establish governance frameworks for message usage, frequency, prioritization, and templates • Collaborate across marketing, operations, engineering, customer support, and product teams

Job Requirements

  • 4+ years of experience in product management or related digital roles
  • Strong understanding of omnichannel communication ecosystems
  • Undergraduate degree required, advanced degree is a plus
  • Experience with messaging APIs, customer engagement platforms, or marketing tech tools
  • Analytical mindset with demonstrated ability to measure communication performance across channels
  • Proven ability to lead end-to-end product discovery and delivery
  • Exceptional cross-functional collaborator

Benefits

  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

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