Customer Implementation Engineer, Bilingual

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

63 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglishSpanishPortugueseERPOracleRuby ON RailsSwift

Job Description

• Own technical implementation from kickoff to go-live for assigned customers, ensuring timelines and quality standards are met. • Conduct integration workshops to define payment flows, FX needs, and compliance obligations while building trust through clear communication. • Configure Convera APIs, webhooks, and authentication methods (OAuth2, PKI) for customer environments with attention to detail and accuracy. • Support ERP and treasury system integrations (SAP, Oracle NetSuite, Microsoft Dynamics, etc.) for payment initiation and reconciliation. • Deliver technical documentation, integration guides, solution briefs, solution runbooks, and configuration checklists that enable smooth onboarding. • Validate compliance requirements including KYC, KYB, AML, PCI DSS, and data protection standards. • Integrate and onboard customers on global payment standards and rails such as ISO 20022, SWIFT, ACH, SEPA, and RTP. • Troubleshoot integration issues and coordinate fixes with internal engineering teams while managing customer expectations. • Track implementation milestones and report progress to internal and external stakeholders with transparency. • Communicate technical concepts clearly in English, Spanish, and Brazilian Portuguese and adapt messaging for technical and non-technical audiences. • Manage conflicts and competing priorities by applying negotiation skills and driving consensus across teams.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Finance, or related field.
  • 4 - 6 years of experience in technical implementation, integration engineering, or solution delivery within fintech or payments.
  • Strong understanding of cross-border payment flows and FX processes.
  • Familiarity with compliance frameworks (PCI DSS, KYC, KYB, AML).
  • Knowledge of ISO 20022 and global payment rails.
  • Experience with CRM and project management tools (Salesforce, Smartsheet, JIRA).
  • Excellent communication skills in English, Spanish, and Brazilian Portuguese (mandatory).
  • Ability to manage multiple projects, prioritize effectively, and adapt to changing requirements.
  • Strong problem-solving skills and attention to detail.
  • Proven ability to collaborate across teams and influence stakeholders to achieve successful outcomes.

Benefits

  • Competitive salary
  • Opportunity to earn a bonus (dependent on performance)
  • Great career growth and development opportunities in a global organization
  • Corporate benefit

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