• Lead end-to-end deployment of autonomous robotic systems at customer facilities. • Conduct site surveys and assess automation readiness, infrastructure constraints, and ODD requirements. • Generate 3D and semantic maps and validate localization and navigation performance. • Install, configure, calibrate, and commission robotic systems in live production environments. • Train customer operators, maintenance teams, and site stakeholders; manage handoff to support. • Work directly with the Customer Solutions Engineering team to take their designs in a handoff and perform a full implementation and betterment of these designs. • User Acceptance Testing (UAT): Define and lead the final testing phase during the implementation, proving to the customer that the system meets all safety and throughput Key Performance Indicators (KPIs). • Perform the handoff and orientation of the vehicle with the customer as well as part of the handoff. • Act as the primary technical point of contact during deployments and early operations. • Work directly with customer IT teams to configure networks, resolve firewall/port issues, and ensure reliable connectivity. • Run regular performance reviews with customers, using data to drive operational improvements and adoption. • Head the deployment of the routes on site, and coordinate with the customer to make sure these routes remain optimized overtime. • Analyze robot logs, sensor data, and system metrics using tools such as Foxglove, RViz, RQT_Bag, and PlotJuggler. • Diagnose hardware, software, perception, and infrastructure issues in the field. • Own incident resolution across Tier 1–3 support, ensuring fast MTTR and clear root-cause documentation. • Monitor fleet health and KPIs using Grafana and internal dashboards. • Provide structured feedback from the field to Product, Engineering, QA, and Perception teams. • Support validation activities including FoV studies, data collection, and perception audits. • Collaborate with OEM partners to integrate robotics hardware and software into new vehicle platforms. • Build and maintain scalable deployment playbooks, checklists, and Jira-based workflows.