• Serve as the day-to-day strategic partner for assigned Higher Education institutions • Develop a deep understanding of each partner’s goals, challenges, and internal stakeholders • Proactively surface insights, recommendations, and solutions that drive value • Lead regular check-ins and business reviews that clearly articulate impact and ROI • Anticipate challenges and “see around corners” to prevent churn or dissatisfaction • Own the renewal process end-to-end, including timing, pricing conversations, and execution • Independently source, manage, and close expansion opportunities • Build and maintain a pipeline aligned to both GRR and Net New targets • Forecast accurately and communicate risk early and clearly • Use CRM and outreach tools to manage accounts, pipeline, and partner communication • Partner cross-functionally to ensure commitments are delivered and customers are supported • Travel regularly to client campuses and in-person meetings • Host and attend client dinners and executive engagements • Represent Niche at industry conferences and events