• You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention and upsell goals • You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities • You’ll run demos of TeamSnap platform to show the value of new products or add-ons • You'll follow up with accounts that request more information on new products and/or join webinars to create new opportunities • You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results. • You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs. • You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio.