• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors • Support new client onboarding and growth initiatives in collaboration with Sales • Generate timely, accurate quotes and ensure smooth order placement and processing • Oversee customer account management including contract and agreement negotiations • Coordinate with internal/external teams to forecast stocking needs and delivery schedules • Act as a client advocate with a focus on improving the customer experience • Collaborate cross-functionally to ensure on-time and accurate delivery of all orders • Escalate risks appropriately and support remediation efforts • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned