• Manages and implements program data verification processes across multiple programs and clients. • Manages daily Salesforce operations, including user setup, roles, profiles, permissions, and security settings. • Optimize Salesforce environment(s) to support business operations and strategic initiatives. • Configures Salesforce objects, fields, and page layouts. • Participate in Salesforce release management, testing, and deployment activities. • Diagnoses and troubleshoots application issues to determine root cause of problems or malfunctions. Proactively identifies and scopes database enhancement opportunities. • Provide day-to-day user support, addressing user inquiries, resolving general user issues, and assisting in user training and onboarding. • Creates and maintains comprehensive process documentation. • Generates weekly, monthly, and ad hoc reports to audit, monitor & measure performance, and relevant metrics. • Coordinates across multiple organizations and departments and responsible for communication of relevant information. • Analyzes complex sets of data and develops reporting tools in Excel and various ecommerce software systems to support program operations, summarizes findings and improves data processes. • Provides analysis and supports accurate forecasting for internal use and to inform clients and partners of program projections. • Supports program evaluation efforts and identifies opportunities for process improvement.